Complaints statistics

Complaints statistics relate to second stage NHS complaints only. The complaints team produce quarterly management information reports on each Strategic Health Authority (SHA) detailing the complaints received about the trusts in each SHA area. These reports give information on the number of cases closed by each trust in the three month period and details the outcome, specialty areas complained about, issues raised and recommendations made within each case.

Please use the links below to review the reports.

Complaints review: quarter 1 2008/09 - East Midlands SHA (pdf 393kb) (opens new window)

Complaints review: quarter 1 2008/09 - London SHA (pdf 648kb) (opens new window)

Complaints review: quarter 1 2008/09 - North West SHA (pdf 538kb) (opens new window)

Complaints review: quarter 1 2008/09 - South East Coast SHA (pdf 462kb) (opens new window)

Complaints review: quarter 1 2008/09 - West Midlands SHA (pdf 454kb) (opens new window)

Complaints review: quarter 1 2008/09 - Foundation Trust SHA (pdf 801kb) (opens new window)

Quarter 4, 2007/2008

Complaints review: quarter 4 2007/2008 - East Midlands SHA (pdf 371kb) (opens new window)

Complaints review: quarter 4 2007/2008 - East of England SHA (pdf 478kb) (opens new window)

Complaints review: quarter 4 2007/2008 - London SHA (pdf 725kb) (opens new window)

Complaints review: quarter 4 2007/2008 - North East SHA (pdf 323kb) (opens new window)

Complaints review: quarter 4 2007/2008 - North West SHA (pdf 490kb) (opens new window)

Complaints review: quarter 4 2007/2008 - South Central SHA (pdf 346kb) (opens new window)

Complaints review: quarter 4 2007/2008 - South East Coast SHA (pdf 440kb) (opens new window)

Complaints review: quarter 4 2007/2008 - South West SHA (pdf 431kb) (opens new window)

Complaints review: quarter 4 2007/2008 - West Midlands SHA (pdf 473kb) (opens new window)

Complaints review: quarter 4 2007/2008 - Yorkshire and the Humber SHA (pdf 371kb) (opens new window)

Quarter 3, 2007/2008:

Complaints review: quarter 3 2007/2008 - East Midlands SHA (pdf 254kb) (opens new window)

Complaints review: quarter 3 2007/2008 - East of England SHA (pdf 363kb) (opens new window)

Complaints review: quarter 3 2007/2008 - London SHA (pdf 530kb) (opens new window)

Complaints review: quarter 3 2007/2008 - North East SHA (pdf 233kb) (opens new window)

Complaints review: quarter 3 2007/2008 - North West SHA (pdf 373kb) (opens new window)

Complaints review: quarter 3 2007/2008 - South Central SHA (pdf 231kb) (opens new window)

Complaints review: quarter 3 2007/2008 - South East Coast SHA (pdf 302kb) (opens new window)

Complaints review: quarter 3 2007/2008 - South West SHA (pdf 350kb) (opens new window)

Complaints review: quarter 3 2007/2008 - West Midlands SHA (pdf 352kb) (opens new window)

Complaints review: quarter 3 2007/2008 - Yorkshire and the Humber SHA (pdf 293kb) (opens new window)

Quarter 2, 2007/2008:

Complaints Review Quarter 2 2007/08 - East Midlands SHA (pdf 370kb) (opens new window)

Complaints Review Quarter 2 2007/08 - East of England SHA (pdf 395kb) (opens new window)

Complaints Review Quarter 2 2007/08 - London SHA (pdf 642kb) (opens new window)

Complaints Review Quarter 2 2007/08 - North East SHA (pdf 234kb) (opens new window)

Complaints Review Quarter 2 2007/08 - North West SHA (pdf 515kb) (opens new window)

Complaints Review Quarter 2 2007/08 - South Central SHA (pdf 290kb) (opens new window)

Complaints Review Quarter 2 2007/08 - South East Coast SHA (pdf 731kb) (opens new window)

Complaints Review Quarter 2 2007/08 - South West SHA (pdf 667kb) (opens new window)

Complaints Review Quarter 2 2007/08 - West Midlands SHA (pdf 402kb) (opens new window)

Complaints Review Quarter 2 2007/08 - Yorkshire & Humber SHA (pdf 665kb) (opens new window)

Quarter 1, 2007

Complaints review: quarter 1 2007 - East Midlands SHA (pdf 17kb) (opens new window)

Complaints review: quarter 1 2007 - East of England SHA (pdf 21kb) (opens new window)

Complaints review: quarter 1 2007 - London SHA (pdf 24kb) (opens new window)

Complaints review: quarter 1 2007 - North East SHA (pdf 15kb) (opens new window)

Complaints review: quarter 1 2007 - North West SHA (pdf 23kb) (opens new window)

Complaints review: quarter 1 2007 - South Central SHA (pdf 17kb) (opens new window)

Complaints review: quarter 1 2007 - South East Coast SHA (pdf 19kb) (opens new window)

Complaints review: quarter 1 2007 - South West SHA (pdf 19kb) (opens new window)

Complaints review: quarter 1 2007 - West Midlands SHA (pdf 20kb) (opens new window)

Complaints review: quarter 1 2007 - Yorkshire and the Humber SHA (pdf 19kb) (opens new window)

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