Our business standards

This section outlines the standards that we aim to achieve as an organisation and in our dealings with others. It also explains how to make a request under the Freedom of Information Act, view current procurement opportunities, or make a complaint about the Commission.

  • Service charter

    Our commitment to ourselves and others, including the standards that we expect of our staff

  • Our helpline

    The first point of contact for enquiries to the Healthcare Commission, including concerns about healthcare services

  • Equality, human rights & diversity

    How we make sure that our policies and practices aim to treat everyone fairly, regardless of race, disability, gender, sexuality, age, or religion and belief

  • Information handling

    Requests for information under the Freedom of Information Act, how we manage and use personal information

  • Procurement

    Overview of the procurement process, portal for online tendering

  • Complaints about the Commission

    What to do if you wish to complain to us about how we carry out our work