National NHS staff survey 2003

Between October and December 2003, over 200,000 staff in 572 NHS trusts and 21 strategic health authorities in England took part in the national NHS staff survey, conducted by the Commission for Health Improvement (CHI) and taken over by the Healthcare Commission.

To read the results of the survey and find out how your local trust performed, please click the links below.

2003 NHS staff survey report

The 2003 NHS staff survey report, summary and appendices.
Published on 29 July 2004.

2003 NHS staff survey report (PDF, 624K) (opens new window)

2003 NHS staff survey report summary (PDF, 168K) (opens new window)

Appendix 1 - Research evidence (PDF, 103K) (opens new window)

Appendix 2 - Ethnic group tables (PDF, 59K) (opens new window)

Appendix 3 - Breakdown by Group and Question (XLS, 253K) (opens new window)

Appendix 4 - Psychometric properties of scales (PDF, 78K) (opens new window)

Appendix 5 - Overall Model Testing (PDF, 69K) (opens new window)

Appendix 6 - Results of regression analysis for chapter 7 (PDF, 91K) (opens new window)

Appendix 7 - Correlations (XLS, 81K) (opens new window)

Appendix 8 - Tables supporting the trust level analysis (PDF, 50K) (opens new window)

Appendix 9 - Copy of original survey (PDF, 133K) (opens new window)

Appendix 10 - Map of survey questions to the model (PDF, 45K) (opens new window)

Earlier in the year - 10 March 2004 - CHI had published an interim report, summarising the key findings from the 2003 national NHS staff survey.

Summary of key findings (PDF, 501K) (opens new window)

Individual trust and Strategic Health Authority reports

Benchmarked reports for each individual trust and participating SHA.
Published 10 March 2004.

Acute trusts

Acute specialist trusts

Ambulance trusts

Mental health and learning disability trusts

Primary care trusts

Stategic Health Authorities

For information on how to interpret the benchmark reports:

Guidelines for interpretation of results (PDF, 97K) (opens new window)

Tables displaying the aggregated responses to all individual survey questions can be accessed here. The tables display results for every trust and participating SHA in England, as well as national averages for different trust types.

Work-life balance (O 1-7) (XLS, 1474K) (opens new window)

Appraisal, training, learning and development and team working (Q 8-14) (XLS, 912K) (opens new window)

Health and safety, errors and incidents (Q 15-18) (XLS, 734K) (opens new window)

Your job (Q 19-22) (XLS, 1597K) (opens new window)

Management and supervision, your organisation (Q 23-26) (XLS, 1309K) (opens new window)

Harassment, bullying and violence (Q 27-30) (XLS, 606K) (opens new window)

Key scores (as detailed in individual benchmarked reports) (XLS, 722K) (opens new window)

Explanatory notes (how to interpret these tables) (PDF, 39K) (opens new window)

Evaluation of the 2003 NHS staff survey

An independent research agency, SSMR, were commissioned to conduct an evaluation of the 2003 NHS staff survey process in early 2004. The report of this evaluation is based on written feedback from survey co-ordinators at more than 200 trusts, and detailed interviews with 15 trusts, 7 approved contractors, and the survey teams at the Advice Centre and CHI.

The findings of this evaluation were being used to inform improvements to the 2004 NHS staff survey procedures.

Please note that as the evaluation was commissioned and completed in the first quarter of 2004, the report refers throughout to CHI rather than the Healthcare Commission, which came into existence on 1st April 2004.

Evaluation of National NHS staff survey (PDF, 436K) (opens new window)

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