Survey of adults treated in emergency departments

In 2004 the Healthcare Commission and Picker Institute Europe carried out a national survey asking patients across England about their experiences of emergency departments.

Emergency and outpatient department survey 2004/2005

The survey was carried out in all 153 acute NHS trusts in England that have an emergency department that treats adults. Questionnaires were sent to 129,948 patients and completed questionnaires were received from 55,339 patients, representing a response rate of 44%.

The findings were published on February 21st 2005.

Key findings

Key findings from the emergency department survey (pdf 216kb) (opens new window)

If you would like a printed copy of the key findings report, please contact our distributor, Dandy Booksellers, on tel: 020 7624 2993, quoting the ISBN number '1-84562-013-5'.

Benchmark reports

A-Z list of reports for all trusts from the emergency department survey

Results by question

Tables of results for all questions in the Emergency department survey 2004/2005:

Section 1 - Arrival at the emergency department (xls 165kb) (opens new window)

Section 2 - Waiting (xls 277kb) (opens new window)

Section 3 - Doctors & Nurses (xls 274kb) (opens new window)

Section 4 - Care and treatment (xls 266kb) (opens new window)

Section 5 - Tests (xls 137kb) (opens new window)

Section 6 - Pain (xls 215kb) (opens new window)

Section 7 - Hospital environment & facilities (xls 178kb) (opens new window)

Section 8 - Leaving the emergency department (xls 333kb) (opens new window)

Section 10 - About you (xls 282kb) (opens new window)

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