Ambulance services survey 2004

Over 12,000 patients were involved in the 2004 ambulance services survey. The survey asked patients from the then 31 ambulance trusts across England about their recent experience of emergency and urgent services.

A report on the key findings of the survey:

Patient survey report 2004 - ambulance services (PDF, 73K) (opens new window)

Benchmark reports

The survey results have been analysed and compiled to produce benchmark reports in order to compare the results for each trust with the range of results across all trusts. The individual benchmark reports for each trust are available here:

A-Z list of benchmark reports

Information on how the questions have been scored:

Scored questionnaire (PDF, 92K) (opens new window)

Tables

Tables of results for all questions in the survey:

Section 1: calling the ambulance (XLS, 100K) (opens new window)

Section 2: the ambulance crew (XLS, 150K) (opens new window)

Section 3: transfer to hospital (XLS, 125K) (opens new window)

Section 4: if you were not taken to hospital (XLS, 62K) (opens new window)

Section 5: overall (XLS, 104K) (opens new window)

Section 6: about you (XLS, 104K) (opens new window)

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