How survey results will be used

The results of our surveys can be used to understand a trust’s performance, and to identify areas for improvement.

NHS plan

The survey results are used to identify priorities for quality improvement and to monitor progress against targets in the NHS plan, which requires each NHS trust in England to obtain feedback from patients about their experiences of care.

The NHS Patient Survey Programme covers acute trusts, primary care trusts, mental health, ambulance trusts, and long term conditions. In addition, other surveys have focused on the National Service Frameworks for coronary heart disease, stroke and cancer.

Annual performance indicators

Listening to patients' views is recognised as essential to delivering the commitments given in The NHS plan to provide a patient-centred health service. The survey results are used in the annual performance indicators published by the Healthcare Commission.

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