Service provider information
In this section of the website, you will find information relevant to NHS and private independent healthcare organisations.
This includes information on our current work programme that your organisation may be participating in, as well as guidance and tools to help your organisation improve the services it offers.
The annual health check
How we assess, rate and report on the performance of NHS healthcare providers
More information about the annual health check
Reviews and studies
Details of the Healthcare Commission's specific reviews and studies.
More about reviews and studies
Investigations
Information for service providers on investigations into serious service failures.
Independent healthcare (private and voluntary)
Details about independent healthcare, including regulation and registering, can be found here.
More about independent healthcare
Better metrics
Better measures of performance for clinicians and others providing healthcare services.
More information about better metrics
NHS complaints
The Healthcare Commission has responsibility for reviewing complaints about the NHS that could not be resolved locally.
More information on NHS complaints
NHS surveys
Details of NHS surveys.
Guidance for healthcare organisations
Information to help healthcare professionals offer better services.
More about guidance for Healthcare Organisations
National clinical audit and patients' outcomes programme
The national programme allows clinicians to audit the quality of their care.
More about national clinical audit
Performance ratings before 2005/2006
An introduction to how we assessed the performance of NHS organisations before the introduction of the annual health check.
More about performance ratings
The regulation of controlled drugs
The Healthcare Commission has taken over responsibility of regulating controlled drugs in England.
More information about controlled drugs
Ionising Radiation (Medical Exposure) Regulations 2000
The Healthcare Commission takes over responsibiity for the inspection and enforcement for incidents under Iionising Radiation (Medical Exposure) Regulations 2000, IR(ME)R 2000.
More information about IR(ME)R 2000
Most reports on this site are PDF files, to view any PDF file you will need Adobe Acrobat Reader.