Guidance for Healthcare Organisations
On this section of the site you can find information to help healthcare professionals to offer better services. To find out more, click on the links below.
Handling complaints
Information and guidance for trusts about handling complaints.
Guidance for Trusts on Good Complaints Handling
Acute Hospital Portfolio Guidance - completed audits
Guidance documents from completed Acute Hospital Portfolio audits.
Acute Hospital Portfolio Guidance - completed audits
Risk management framework
Risk management self assessment tools, published by the Commission for Health Improvement.
More information about the risk management framework
Most reports on this site are PDF files, to view any PDF file you will need Adobe Acrobat Reader.